Career Guides
Customer Service Officers
Customer service officers direct and undertake roles in a call centre, contact centre, or customer support department. Many businesses in the fitness, sport, and recreation industry need job seekers looking to fill roles.
Where You Might Work
Working as a customer service officer can take you to several different industries where different key performance indicators must be met. The locations you could find yourself as a customer service officer in our industry includes:
- Front offices of professional sport organisations
- Amateur sporting clubs
- Golf clubs
- Sport and recreation centres
- Gymnasiums
- Tennis and basketball centres
- Call centres
Key Responsibilities
- Planning and implementing sales services.
- Taking on occasional ‘cold calls’ to attract new clients.
- Following up on customer satisfaction by calling clients.
- Ensuring the quality of goods being sold is high.
- Modifying or improving the services that your organisation provides.
- Making sure all operational processes run smoothly within your workspace.
- Training colleagues and providing them with feedback
The Attributes and Skills You Will Need
Customer service officers are expected to be personable and inviting; however, there are many other attributes one may need to succeed in this career. These attributes could include:
- Good organisational skills
- An ability to work collaboratively and independently.
- Good physical, verbal, and written communication
- Knowledge of the business and the services it provides.
- Possessing strong leadership skills and a desire to lead
Market Insights
Market Insights
Market Insights
Market Insights
Market Insights
Retrieved from: Labour Market Insights
Salary: the average salary of a customer service officer ranges from $60,000 to $75,000, according to seek.com.au.
Qualifications
The education pathways listed encompass the most common entry-level courses that can be undergone to become a customer service officer.
| Course/s | Potential Career Outcomes | Further Qualifications | Duration and/or number of units |
| Certificate III in Business – Specialisation in Customer Engagement (BSB30120) | The job roles that relate to this qualification may include Customer Service Representative. | Certificate IV in Business Diploma of Business | Duration: 8 months 13 units recognised by the Australian Qualification Framework |
Already qualified? Head to the Sportspeople jobs board for the best selection of positions currently available in the industry.
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